faq – Mamta Handicrafts

Frequently asked questions

Yes, We ship all products for free.

All the transit related damages are totally our responsibility.

All sort of online payment methods are available to make online payments on mamtahandicrafts.com. You can use Debit Card, Credit Card and Net Banking to make payment on mamtahandicrafts.com. Please note: Cash on delivery (COD) is not available.

The ideal way to track your order is to sign-up at mamtahandicrafts.com and then visit the order tracking page. Or, as a guest, you can visit the Order Status page and your Email address or phone number linked with the order. Here, you can check the details pertaining to your order, such as Order confirmation, Manufacturing progress, Quality check and dispatch details. We always try our best to deliver the product within the specified or communicated time limit. We also proactively get in touch with the customer, either through electronic means or through calls, to notify them about the status of their product and where it is in transit. If, in a rare case, you haven’t received communication of any form from us after 10 days of placing an order, feel free to give us a call at our customer care number or drop an email at care@mamtahandicraft.com.

Absolutely not. Delivery of any product is free of charge for all orders in INDIA. We deliver across India, except for a few non-serviceable PIN codes. Before placing an order, you can enter your city’s or town’s PIN code in the box provided to check whether we deliver to your area or not. In certain exceptions, however, when we do agree to deliver the Products to the non-serviceable PIN codes, we may deliver the product to You, provided that the cost of transportation/delivery and installation is borne by you in advance. Also, the product will not be covered under any warranty.

At Mamta Handicrafts, we strive to deliver products and services that closely match the descriptions provided on our website. However, please note that due to the natural variations in materials, each piece of furniture is unique. As such, the final product may differ in finish or appearance from the images and descriptions provided online.

While we make every effort to ensure that our products meet high-quality standards, we cannot guarantee the exactness of the finish or appearance of the items. The nature of handmade, natural-material products means that there may be slight differences between the product you receive and what you see on the website.

We disclaim any guarantees regarding the exactness of these variations and the quality of products, services, or information purchased through our website, as they may not always meet individual expectations.

Some of the mamta handicrafts furniture can be assembled manually by going through the assembling instructions which will be provided by mamta handicrafts furniture and does not require any professional Carpenter to assemble those products. But some of the heavy products may require professional carpenter to assemble the furniture which can be managed by the knowledge of the customer.

We practice highly specialised and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as, balancing, levelling, finish, paint, fabric, etc., please raise this issue to the delivery personnel immediately and also contact customer support. In case you notice an issue later, within 24 hours of delivery, please write to us at care@mamtahandicraft.com, providing photographic evidence of the said issue. Our team will assess the damage and get back to you within 2 business days. Depending on the degree of the damage in question, we will either repair the product or provide you with a replacement. For issues concerning manufacturing defects, the defect will be assessed and it will be fixed to the form that you had ordered.

Mamta Handicrafts carries 1 year warranty against manufacturing defects and life time termite resistant warranty.

Yes, Absolutely. We use industry leading security measures PCI/DSS for all our payments and thus guarantee the security of your payment method. Please note: All the information of your payment method can be stored by the payment gateway provider for the Payment Security Purpose only. Mamta Handicrafts never store any payment credentials of the customer’s payment method.